The following rules apply:

  1. You are encouraged to enter the category that best reflects your core business. If you are entering more than one category, a separate and complete nomination and entry must be submitted electronically for each category. Entrants may only enter one of the following group of categories:
  • Attractions: Enter either category 1 or 2;
  • Festivals & Events: Enter either category 3 or 4;
  • Tour and Transport Operators: Enter either category 11 or 12;
  • Accommodation: Enter either category 17, 18, 19, 20, 21, 22 or 23.

*Please note: Specialised Tourism Services category is for entrants that are unable to meet the criteria of other categories. Entrants to this category are not permitted to enter any other additional categories.

  1. Achievements or activities referred to within your entry must relate to the qualifying period: 1 July 2016 – 30 June 2017. Entrants must have traded for the entire qualifying period.

Exceptions apply to seasonal facilities and the following categories:

  • 3 – Major Festivals & Events
  • 4 – Festivals & Events
  • 14 – Destination Marketing
  • 24 – New Tourism Business

– where the activity being put forward for consideration must have occurred within the qualifying period.

  1. Unanswered questions will attract zero points. If you feel that you cannot answer a question please discuss this with your state/territory Tourism Awards Program Manager or Mentor (if involved in the mentor program). If you still feel the question is not relevant please explain your reasons within your entry.
  2. Entrants must be based or operate in the state or territory of their nomination.
  • An exception to this rule exists where there is a genuine community of interest allowing an entrant to choose to nominate in another state/territory’s Awards program. To qualify for this exception the entrant must be able to demonstrate proof of membership in a relevant association OR provide a letter from that state/territories tourism office confirming the entrant’s participation in marketing campaigns or activities.
  • Should a company have individual operational branches or properties in other states/territories they may enter the individual state/territory awards as long as the majority of the entry focuses on the activities undertaken in that state/territory.
  1. An entrant, such as a chain or franchise that has multiple products, must enter each product individually if they want each business to be able to promote the achievement of winning a tourism award. Alternatively the business may enter but the logo may only be used by the corporate entity, not the individual products.
  2. An entry cannot be moved into another category following the closing date for nominations.
  3. If at any time the business entered goes into administration, voluntary receivership, liquidation or bankruptcy, the entrant is required to advise the state/territory Tourism Program Manager and accepts that the entry will no longer be eligible for an award.
  4. There is no direct entry into the Qantas Australian Tourism Awards. Only state or territory tourism award winners in categories 1 through 25 will automatically become a finalist in the Qantas Australian Tourism Awards.
  5. HALL OF FAME: Entrants who win the same category three consecutive years in a row at the state/territory Tourism Awards will enter the Hall of Fame. Hall of Fame entrants can continue to enter the same category in their state/territory awards until Hall of Fame is reached nationally.
  • Entrants who win the same category three consecutive years in a row at the Qantas Australian Tourism Awards enter into the national Hall of Fame.
  • National Hall of Fame inductees are precluded from entering into the same category at the State/Territory for a period of two years. Note: The entrant may enter other categories.
  • For Category 14. Destination Marketing, a Hall of Fame status can be awarded to organisations who enter different campaigns (each year) in this category when they receive three consecutive gold wins (regardless of which campaign is entered).

Site Visits

  1. The purpose of the site visit is for a judge to assess the business and verify the claims that have been made in their entry. Entrants can use the experience to consult with a judge about their business to assist them into the future. Entrants are under no obligation to offer a judge free experiences of their product. The site visit will be prearranged at a mutually convenient time and the judges have a proforma from which they work.

Site visit judges will ask to see the following:

  • Customer Service Policies
  • OH&S policies and Risk Management Policies
  • Human Resources Policies
  • Sustainability Policies
  • Marketing Plans
  • Business Plans

The absence of these documents will be reflected in the score.

  1. The site inspection is worth 20 points of the total score being added to the entry score.
  2. All entrants will receive a site visit with the following exceptions:
  • Categories 3, 4, 8, 14, 24 and 27 – These categories will be visited and evaluated but will not be awarded any points.
  1. Scores from the site visit do not apply at the Qantas Australian Tourism Awards.

Changes introduced in 2017

The Australian Tourism Industry Council (ATIC), owner of the Australian Tourism Awards, is excited to announce that in 2017 a complete online entry process will be introduced for each State/Territory.

The notable change going forward is the move from a .pdf submission process to a web-based ‘form’ which businesses will complete online. For those entrants who have entered previously, formatting rules, page limits and page layouts will no longer apply. Instead of the previous pdf page limits, there will now be a maximum word count and image upload limit.

Specific changes include:

  1. New Category Descriptor:

    Category 7 – Qantas Award for Aboriginal & Torres Islander Tourism

This category recognises Aboriginal and Torres Strait Islander tourism operations that demonstrate authenticity and cultivate a greater understanding of Aboriginal and Torres Strait Islander culture, history and traditions.

  1. Question changes:
  • Category 3 – Major Festivals and Events– Q1(a)(b)(c)(d) and (e), 2(a)(b)(c) and (d) and associated Tips.
  • Category 4– Festivals and Events – Q1(a)(b)(c)(d) and (e), 2(a)(b)(c) and (d) and associated Tips.
  • Category 7 – Qantas Award for Aboriginal & Torres Strait Islander Tourism– Q1(a)(b) and (c), Q2(a) and (c), Q3(a)(b) and (c), Q5(a) and (b)
  1. Rules for Entry Amendments:
  • Formatting rules that were applicable in 2016 no longer apply.
  • Each entry will have a 12,500 word limit to respond to all questions. However, category 25: Excellence in Food Tourism, will have a maximum 8,000 word limit and individual categories (28-30) will have a 2500 word limit.
  • Category 8: Specialised Tourism Services category is for entrants that are unable to meet the criteria of other categories. Entrants in this category are not permitted to enter any other additional categories.
  • Individual category entries are to be submitted on the same date as business categories: 4pm Monday 4th September 2017.
  1. Images:
  • Each entry can include up to 25 images to assist with responding to questions. Images include:  info-graphics, graphs and pictures/images.
  • Captions are allowed for each image. Maximum of 6 words, not included in overall word count.

What do I submit electronically?

  1. Nomination details (nominations must be received by COB Friday 30 June 2017) through the new Awards Online Program. Please fill out all the available fields that relate to your category.
  2. Your entry can be added to regularly by logging into the new Awards Online Program, and the final entry must be submitted by 4pm Monday 4 September 2017.
  3. A description of no more than 100 words of your company/product, which will be used to determine you’re eligibility for that category and will also be used by media, for announcements at the presentation ceremony, in promotional material and on website listings. As this may be used by people who have not viewed your entry, please remember to include your company/product name and where you are located geographically.
  4. Ten images – jpeg format only, illustrating the entrant’s operation should accompany each entry in each category entered. By supplying images you ensure maximum exposure at the presentation ceremony and in official advertising and publications. (Note: 500 dpi files and 1920×1080 in dimensions in a JPEG format are preferred).

Our Assurance

  1. All information submitted is strictly confidential. All persons, for example Tourism Awards Program Managers and judges, who may come into contact with your entry, are each required to sign a confidentiality agreement and at no time will your entry be downloaded.


  1. Please ensure your entry is submitted by 4pm Monday 4 September 2017.

Please note: late entries will not be accepted.


  1. By entering the 2017 RACV Victorian Tourism Awards you authorise the use and/or reproduction of images and the 100-word description provided in relation to any editorial/advertising purposes initiated in conjunction with the awards and the Qantas Australian Tourism Awards.
  2. Your contact details may also be supplied to agencies engaged on behalf of award organisers/committees for promotional purposes.
  3. Under no circumstances will judges be held responsible for any comment, viewpoint or expression, whether expressed or implied, concerning the standard or quality of an entrant’s entry. By ticking the terms and conditions box, you agree not to bring a claim against any judge, or the Victoria Tourism Industry Council in relation to feedback on your entry.

Judges’ Decision

All entries are independently scored by three members of the judging panel. Results are correlated by an Independent Auditor and Chair of Judges and an agreement reached on the winner with the judging panel. A minimum of 75 percent must be achieved for a winner to be announced in a category. A single entrant category does not guarantee the entrant as a winning entry.

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